Who we are
This website (https://www.danforthdentists.com) is operated by Danforth Dentists / Family Health Centre Dental, operated by FAMILY HEALTH CENTRE INC.
1. Introduction
At danforthdentists.com, we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal health information (PHI) in accordance with the Personal Health Information Protection Act (PHIPA) and other applicable laws.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, contact information, date of birth, and other identifying information.
- Health Information: This includes medical history, dental records, treatment plans, and any other health-related information necessary for your care.
- Financial Information: This includes billing and insurance information related to your dental treatments.
- Communication Records: This includes records of communications with you, such as appointment reminders, emails, text messages, or phone call logs.
3. How We Use Your Information
We use your information for the following purposes:
- Providing dental care and treatment.
- Billing and processing insurance claims.
- Appointment scheduling and reminders.
- Communicating with you regarding your dental care.
- Complying with legal and regulatory requirements.
- Improving our services.
4. Disclosure of Information
We may disclose your information to:
- Your healthcare providers for the purpose of your treatment.
- Insurance companies for billing and claims processing.
- Regulatory authorities as required by law.
- Our service providers who assist us in delivering dental services (e.g., IT support, billing services).
- Other individuals or organizations with your explicit consent.
5. Text Messaging
If you consent to receive text messages from us, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. For details, please read our SMS Privacy Policy and SMS Terms and Conditions.
6. Safeguarding Your Information
We have implemented security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, and staff training on privacy protection.
7. Access to Your Information
You have the right to access your personal health information held by us, subject to certain exceptions as permitted by law. To request access or make corrections, please contact our Privacy Officer.
8. Retention of Information
We will retain your information as long as necessary for the purposes outlined in this policy or as required by law. When it is no longer needed, we will securely dispose of it.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact our Privacy Officer at: fhc@rogers.com